[Resolved] Google Suite Service Disruption - Multiple Services
Created by Permanently deleted user on 2020-08-20 07:50:06 UTC

Resolved [20/08/2020 15:35 hrs] France Time:

We have an update from the Google team confirming the resolution of the issue for all affected users as of Thursday, 2020-08-20 04:12 US/Pacific.

The user should no longer face any issue in accessing Google service. 

Thanks for your understanding while we were working on this issue.

Regards,
Revevol Support Team

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Update [20/08/2020 13:55 hrs] France Time:

Hello,

Thanks for your patience.

Please read below for updates on the status of your issue:

Updates since last message:

Affected Users may experience issues with unavailability and delivery delays

Google Engineers have identified a potential root cause of the issue and are deploying a fix. Mitigation work is currently underway by our engineering team. Current data indicates a decrease in the error rate for the affected services.

There is currently no ETA for the full service recovery.

Regards,

Revevol Support Team

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Update [20/08/2020 12:28 hrs] France Time:

Hello,

Thanks for your patience.

Please read below for updates on the status of your issue:

Updates since the last message:

Affected Users may experience issues with unavailability and delivery delays

Google Engineers have identified a potential root cause of the issue and are deploying a fix. Mitigation work is currently underway by our engineering team. Current data indicates a decrease in the error rate for the affected services.

There is currently no ETA for the full-service recovery.

We will provide more information by Thursday, 2020-08-20 03:30 US/Pacific.

Regards,

Revevol Support Team

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Update [20/08/2020 09:52 Hrs] France Time:

Updates since the last message:

Our team is continuing to investigate this issue. We will provide an update by 8/20/20, 1:51 PM with more information about this problem. Thank you for your patience.

Symptoms:

Gmail sending issues, Meet recording issues, Creating files issues in Drive, CSV user upload issues in Admin Console, Posting message issues in Google Chat

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2020-08-20 01:35 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Regards,

Revevol Support Team

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[20/08/2020 09:48 Hrs] France Time: